Purpose of information collection:

• Providing customer service and support: Madin collects customers’ personal information to confirm orders, deliver goods, provide product advice, resolve complaints, etc.
• Improving customer experience: Madin uses customer personal information to personalize the shopping experience, provide relevant product recommendations, and send information about promotions.
• Product and service development: Madin uses customer personal information for market research, developing new products and improving existing services. 

Compliance with Laws: Madin may use customer personal information to comply with legal requirements or fulfill contractual obligations. 

Scope of information collection:

• Basic personal information: Name, email address, phone number, shipping address.
• Payment information: Payment card type, card number, expiration date.
• Shopping activity information: Purchase history, viewed products, favorite products.
• Information from Third-Party Websites and Applications: Madin may collect customers’ personal information from third-party websites and applications when customers use social login features or share information with Madin.

Information storage and security:

• Madin stores customers’ personal information on secure servers protected by appropriate technical and physical security measures.
• Madin only accesses and uses customers’ personal information when necessary to carry out the purposes stated in this policy.
• Madin does not share customer personal information with any third party without the customer’s consent, unless required by law or to fulfill contractual obligations.

People or organizations that may have access to personal information

• Madin Employees: Employees necessary to carry out the purposes outlined in this policy will have access to customer personal information.
• Service Providers: Madin may share customer personal information with service providers to carry out the purposes outlined in this policy. For example, Madin may share customer personal information with delivery service providers to deliver products to customers.
• Authorities: Madin may share customer personal information with authorities when required by law.

Address of the information collection and management unit

MADIN CHEM JOINT STOCK COMPANY

Tax code/ Business registration certificate: 0901058968

Department of Planning and Investment of Hung Yen Province: July 5, 2019

Address: 706 Nguyen Khoi, Hoang Mai, Hanoi

Hotline: +84 886 634 634

Email: [email protected]

Methods and tools for consumers to access and edit personal data.

• Customers can access and edit their personal information by logging into their Madin account.
• Customers may also contact Madin by email or phone to request access to or correction of their personal information.

Mechanism for receiving and resolving consumer complaints

1. Madin is committed to protecting customer privacy and resolving any complaints regarding personal information in a fair and transparent manner.
2. Customers can make complaints by calling the hotline, sending an email or coming directly to the company’s office.
3. The complaint must clearly state the affected information, the content of the complaint and the customer’s request. Madin will receive and record the customer’s complaint information within no more than 24 working hours from the time of receipt.
4. After receiving the complaint, Madin will verify the information and investigate to clarify the content of the complaint, and will notify the customer of the verification and investigation results within no more than 15 working days from the date of receiving the complaint.
5. If the customer’s complaint is valid, Madin will take appropriate remedial measures, such as modifying, deleting or ceasing to process the customer’s personal information.
6. Madin will notify the customer of the corrective measures taken.

Contact: 
If customers have any questions about this policy or want to exercise their rights, please contact Madin via email  [email protected] or phone number 0886 634 634

Madin is committed to protecting your privacy and using your information responsibly. We hope you are satisfied with this Policy. 
Thank you!